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Moving from Surviving to Thriving in the Child Welfare Workforce

As part of an ongoing series on Colorado’s early childhood workforce, and in recognition of Child Abuse Prevention month, the ECCP is highlighting voices of those working to support the child welfare workforce. See Lorendia Schmidt’s post from earlier this week, and now hear from Kim DuBois, a partner working in Pitkin County, on challenges and possibilities connected to supporting a strong child welfare workforce.

by Kim DuBois, Adult & Family Services — Pitkin County

Research shows that the health or “well-being” of the child welfare workforce is directly tied to safety and permanency outcomes for children served.  In our small county of Pitkin, we have grappled with this issue for some time.  This issue is not a “new” problem in child welfare—we know this because decision makers are constantly looking for solutions for this great challenge at the local, regional, state and federal level. We all realize that this work is difficult and that caseworkers often do not make it beyond 18 months on the job.  If a caseworker remains beyond 18 months, we know that secondary trauma (stress caused through learning about the first-hand stress and experiences of another) that caseworkers experience poses a great threat to their own health.  This “burn-out”, in turn, results in working in environments where the workforce is in “survival mode.”  Decisions are sometimes based out of emotion—fear or lack of emotion—numbness.

We know the problem, we know the impact, but we are really having a hard time figuring out a solution.  There are no black and white answers for this and it does not fit into a neat package.  How do we even define workforce well-being and how does this relate to the definition of child, youth and family “well-being?” This issue sometimes seems too big to tackle.  Why? Maybe because we are looking at this through a limited lens. In our field, we all understand safety and permanency—we can measure that. The health and well-being of children, youth and families is not so easy to measure. So maybe it is easier to look at it this way: safety + permanency = well-being. The reason for this is that safety (not being physically or emotionally harmed or neglected) and permanency (consistent connections and a sense of belonging) provides a sense of well-being (in the 14th century this meant to “fare well”, more recently this means “welfare”.)

What if our child welfare workforce (and the broader early childhood system serving children and families) “mirrored” and integrated safety + permanency = well-being into our organizations?  Some may call this the “X factor”—“a circumstance, quality, or person that has a strong but unpredictable influence.”  Or, maybe it is not “unpredictable influence.”   Maybe it is predictable–who we are, what we value and how we show up with the people that we work with makes the difference. How are people their “best selves?”  Well, if we look at our model for child welfare it is:  Safety first. What happens when people feel safe?  They trust, they connect, they move out of reaction into healthy action.  They move from surviving to thriving.  Once we have safety, we build trust and then we feel belonging, connectedness.  Let’s call this permanency.  All of this does not change the work that we are called to do, but it changes how we do our work.  And, that creates workforce “well-being.”  The work that we are doing matches up with what we know and how we do it—congruency, integrity.

We are learning these things in our small county because we heard this message a few years ago.  We were struggling with issues of recruitment, retention, reactive decision making, increased out-of-home placements and fractured relationships with each other and with our families.  When we heard this message shared by Amelia Franck Meyer, (CEO of ALIA), we could not “un-hear” it.  We had no choice but to move forward.  That is when our work with ALIA began.  ALIA is an organization that partners with public agencies to guide them through personal and leadership transformations to create healthy cultures to increase the stability of the workforce and advance outcomes for children and families.  The tag line of ALIA is to “KNOW Better, DO Better and BE Better.”  We KNOW better and we are starting to DO Better and, ultimately, we will BE Better.  We don’t know if this is THE solution.  It is the best solution that we have right now and the beauty of this is that we are always learning and transforming.

We are not trying to “sell” this—we want to “share” this because we (those who work with children and families) are all in this together and we all understand the challenges.

We would love to share more you about this process.  If you have questions, please contact me at kim.dubois@pitkincounty.com or the team at “ALIA.”

 

Working Together to Support a Strong Child Welfare Workforce

As part of an ongoing series on Colorado’s early childhood workforce, and in recognition of Child Abuse Prevention month, the ECCP invited Lorendia Schmidt, CAPTA Administrator with the CDHS Department of Children, Youth & Families, to highlight the challenges and opportunities faced by Colorado’s child welfare workforce. Read on as Lorendia shares potential connections and learnings to support the early childhood workforce across early care and education and child welfare.

 

by Lorendia Schmidt

When I was asked to write this post about turnover in the child welfare system, I first went to the ECCP blog to read the installments by Tami Havener and Kristina Mueller for some inspiration and guidance. What I found was a reminder of how similar the challenges are between the early care and education and child welfare systems. Re-read their blogs and replace each instance of “teacher” or “educator” with “child welfare caseworker;” you’ll find that everything they say about turnover in early care and education applies to child welfare:

 

  • Children thrive with consistent and stable adults in their life;
  • Many communities lack an effective, consistent workforce in whom families can place their trust;
  • Over time, there are increasing state regulations for both caseworker qualifications and job expectations;
  • We consistently lose good caseworkers to better paying, less demanding jobs; and,
  • We need to recruit, retain, compensate, and support the child welfare workforce.

A cross-systems work group within the Colorado Department of Human Services recently released recommendations for system-level change that may prevent maltreatment in children five and under.  The group recognized the importance of cross-systems collaboration, but also acknowledged that high turnover is the biggest barrier. The following is an excerpt from their final report:

“When rates of turnover are high, individual agencies are constantly recruiting, hiring, and training new staff, while also covering vacant position workloads. These activities render professionals unable to engage in the relationship-building that supports cross-system collaboration. In addition, the cost of worker turnover is staggering. The Applied Research in Child Welfare (ARCH) at Colorado State University is in the process of analyzing 10 years of child welfare employment data across Colorado. From 2005-2015, seven of the ten largest Colorado counties had an average turnover rate of 29.7% within intake teams, with a total of 648 workers leaving intake positions over the 10 year period (ARCH, draft, 2016). With a conservative estimate of $54,000 per new hire (NCWII, 2016), this has cost Colorado over $35 million dollars in the last ten years in only seven of Colorado’s 64 counties.”

Just like in early care and education, turnover in child welfare is an urgent matter. We all work with the same families and ultimately have the same desire: for children to thrive in their homes and in their communities. How can we learn from one another? How can we share limited resources to support a high-quality, consistent work force across the various sectors of the early childhood system?

Stay tuned for another installment in the workforce series from the child welfare caseworker perspective, coming soon!

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